Respond quickly to customer and employee complaints
Capture Every Complaint to Improve Customer Service
When customers submit a complaint, they expect a quick response. i-Sight ensures you capture every
complaint using smart web forms, email-to-case or integration with existing systems or hotlines. Every
customer or employee complaint is tracked in a centralized case file, creating a clear, searchable record.
For complaints that involve regulatory misconduct, i-Sight ensures you record all the information you need
for timely reporting to regulators.