Track, Manage, and Resolve Customer Complaints

An efficient and responsive complaint management program shows customers that you value them, ensures timely responses, and provides valuable data that helps you improve your products and processes to prevent issues before they arise.

i-Sight’s powerful software helps you efficiently track, investigate, and resolve complaints to provide consistent customer service and maintain a reputation for excellence.

i-sight investigation management software screenshot

"The personnel at i-Sight are always accommodating, informative and a pleasure to deal with. The i-Sight platform is essential to my ability to work effectively. The fields on our database have been modified to adapt to our working needs. The simplicity and ease of the system allows me to be highly productive. Simply put, I could not do my job without i-Sight."

Peter B.
Senior Consumer Service Officer

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Capture every complaint to improve customer service
and retention.

i-Sight ensures you capture every
complaint using smart web forms, email-to-case, or integration with existing systems or hotlines so you can resolve issues faster. Every
customer complaint is tracked in a centralized case file, creating a clear, searchable record.
For complaints that involve regulatory misconduct, i-Sight ensures you record all the information you need for timely reporting.

Respond quickly to customer and employee complaints

Prioritize cases for follow-up

Instantly assign cases

Manage tasks and due dates

Generate insightful reports (tables, charts, graphs)

Identify opportunities for improvement

i-Sight helps these top companies manage and resolve complaints

Spot and Prevent Recurring Issues with Data-Driven Reports

Take a proactive approach to customer service
by analyzing your complaint data to spot risks
before they become customer complaints.

Using i-Sight’s award-winning reporting tool,
you can display complaints by type, location,
time period, and other criteria in easy-to-read
graphs and charts. Identify trends in your data
to determine root causes and focus improvements
to company policies and products.

Protect Customer Data on Our Secure Platform

Customer complaints may include personally identifiable information
or financial data. They may also involve a sensitive issue,
such as harassment or fraud.

i-Sight helps you keep this information private to protect both
customers and your organization. The secure, password-protected
platform is safer than storing data in spreadsheets or on paper.
Role-based access lets you choose who can see and work on each
complaint to maintain confidentiality.

Resolve Complaints Quickly to Improve Customer Satisfaction

Taking too long to resolve a complaint (or failing to address it at all)
tells customers that you don’t value their business. i-Sight helps you
conduct quick and efficient investigations, even with a large caseload.

i-Sight creates a clear, searchable record of all complaints so you can view
cases by date, complaint type, status, and more. Keeping an eye on
aging cases helps to ensure timely resolution. Prioritize cases for
follow-up to let customers know that you appreciate their feedback
and you’ll earn a reputation for superior service.

Is Case Management Software Right for You?

Managing Customer Complaints with Case Management Software

Learn how case management software can help you track and manage complaints, retain customers, and build a reputation for exceptional service.

Case Study

Turning Point Brands

Find out how one customer used i-Sight to achieve a 99 per cent customer approval rating.

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Take the Next Step

See how i-Sight can help your complaints team conduct quicker, more effective investigations.

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To our customers: We’ll never sell, distribute or reveal your email address to anyone. Privacy Policy