Our customers tell us that we make their lives easier. They choose i-Sight for its reliability, security, ease-of-use and top-notch customer service.
Our customers tell us that we make their lives easier. They choose i-Sight for its reliability, security, ease-of-use and top-notch customer service.
Lynann DeCusatis, Interim CEO, Home Health Care Management
Redi Services is an industrial services company, with a broad range of services distributed across the western US. They needed a cost-effective incident management solution that was easy to use and enabled consistent and fast reporting and messaging across the organization.
Since implementing i-Sight, Redi Services has improved workflow, compliance and incident prevention, and saves between $10,000 and $12,000 per year in efficiency gains.
The Alaska State Ombudsman needed an efficient, secure case management solution to manage complaints but also as a way to supervise and manage the workflow of her team in real time and perform quality assurance.
Six months after implementing i-Sight, the Alaska State Ombudsman reported that 94 per cent of complaints received since the day i-Sight went live had been reviewed and closed within 60 days.
Prime Therapeutics needed a secure, comprehensive case management system where all information was tracked, searchable and centralized. They chose i-Sight for its flexibility, configurability and deep industry expertise.
With 721 cases referred in the first eight months after implementation, Prime’s fraud, waste and abuse team had achieved $56 million in savings to clients through referrals (both preventive and recovered).
LA Metro chose i-Sight for its efficient workflow, easy-to-use interface, customization and exceptional customer service. The centralized case files allow the LA Metro team to collaborate and respond quickly.
Since implementation, the Office of Civil Rights at LA Metro has streamlined processes, saved time and gained a reputation for efficiency.
In 2016, the Patient Relations group from the Correctional Health Services division of NYC Health + Hospitals began searching for a system to handle requests and concerns about health care services.
Following successful implementation, Correctional Health Services expanded i-Sight to other areas within the organization to improve its overall case management, tracking and reporting.
With 9,000 students and 78 full-time faculty, Prairie State College needed a system that could be used for student complaints and Title IX investigations as well as for human resources investigations and compliance.
Since implementation, the average time to close cases has dropped by 89 per cent. Plus, team effectiveness improved drastically with the ability to identify trends and revise processes based on data.
Home Health Care Management needed a configurable system that made it easy for clinicians to enter data from the field. They also needed a workflow that standardized the data being entered to make reporting and trend analysis easier.
HHCM now has an efficient, effective case management system, tailored to their needs, that saves them time, money and improves compliance.
The National Tobacco Company needed a case solution that would streamline their processes and drive improvement. Today, National Tobacco has an efficient, streamlined and secure way to collect, address and report on consumer feedback using i-Sight.
Since implementing i-Sight, National Tobacco has saved 40 hours of employee time per week and has decreased customer response time by 85 per cent.
With more than 450,000 independent distributors in 24 markets around the world, contract oversight is an important process managed by the compliance function in the legal department at USANA and they needed a powerful case management system to handle the process.
Since implementing i-Sight’s USANA’s investigative team has improved workflow, gained visibility into performance and achieved accountability.
With 41,500 students at 53 schools and has approximately 5,000 staff members, the Union County Public Schools district needed a streamlined system for reporting employee policy violations and sexual harassment claims.
After extensive research and testimonial reading, UCPS decided that i-Sight had the security, flexibility and efficiency they were looking for.
The Fraud Division of the West Virginia Insurance Commission needed fraud investigation software that would enable multiple investigators in various locations to collaborate, allow oversight of ongoing investigations and improve reporting.
i-Sight’s tools make it easier for the Fraud Division to detect and prosecute insurance fraud, produce quick, accurate reports and improve oversight.
West Virginia’s Workers’ Compensation Commission needed a case management solution that enabled staff to more effectively uncover and prosecute cases of insurance fraud.
i-Sight provides a convenient way for the commission to track and monitor court-ordered restitution and repayments. Managers benefit from enhanced reporting abilities and improved oversight of the investigative and enforcement process.
Our clients close more than a million cases per
year and save a combined total of 2.4 million
hours annually. Become one of them.
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